FCC Consumer Complaints – 7 September 2023
Introduction
A total of 883 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 7 September 2023, this was lower than the 966 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 883
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (346)
- Most reported state/territory
- California (93)
Where the complaints came from
Reports recorded on 7 September 2023 show 883 complaints originating from 591 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 10.5% |
| Texas | 78 | 8.8% |
| Florida | 60 | 6.8% |
| New York | 56 | 6.3% |
| Alabama | 33 | 3.7% |
| Michigan | 33 | 3.7% |
| Pennsylvania | 32 | 3.6% |
| Virginia | 30 | 3.4% |
| Georgia | 28 | 3.2% |
| Illinois | 28 | 3.2% |
| Other states and territories | 412 | 46.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 571 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 571 | 64.7% |
| Internet | 203 | 23.0% |
| TV | 85 | 9.6% |
| Radio | 19 | 2.2% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
571 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 346 | 60.6% |
| Billing | 71 | 12.4% |
| Availability (including rural call completion) | 51 | 8.9% |
| Equipment | 34 | 6.0% |
| Number Portability (keeping your number if you change providers) | 22 | 3.9% |
| Privacy | 16 | 2.8% |
| Interference (including signal jammers) | 12 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Junk Faxes | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
203 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 42.9% |
| Availability | 75 | 36.9% |
| Speed | 14 | 6.9% |
| Interference | 10 | 4.9% |
| Privacy | 10 | 4.9% |
| Equipment | 7 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
85 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 47.1% |
| Billing | 31 | 36.5% |
| Interference | 4 | 4.7% |
| Loud Commercials | 3 | 3.5% |
| Equipment | 2 | 2.4% |
| Indecency | 2 | 2.4% |
| Privacy | 2 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.