FCC Consumer Complaints – 8 September 2023
Introduction
On Friday, 8 September 2023, the Federal Communications Commission recorded 834 consumer complaints relating to telecommunications services, this was lower than the 883 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 834
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (284)
- Most reported state/territory
- California (105)
Where the complaints came from
The 834 complaints recorded on 8 September 2023 were submitted from 569 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 12.6% |
| Texas | 64 | 7.7% |
| New York | 58 | 7.0% |
| Florida | 57 | 6.8% |
| Alabama | 51 | 6.1% |
| Arizona | 39 | 4.7% |
| North Carolina | 35 | 4.2% |
| Georgia | 32 | 3.8% |
| Connecticut | 26 | 3.1% |
| Pennsylvania | 25 | 3.0% |
| Other states and territories | 342 | 41.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 524 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 524 | 62.8% |
| Internet | 181 | 21.7% |
| TV | 111 | 13.3% |
| Accessibility | 7 | 0.8% |
| Radio | 7 | 0.8% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
524 complaints were recorded in this category, representing 62.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 284 | 54.2% |
| Availability (including rural call completion) | 62 | 11.8% |
| Billing | 53 | 10.1% |
| Equipment | 53 | 10.1% |
| Number Portability (keeping your number if you change providers) | 24 | 4.6% |
| Interference (including signal jammers) | 17 | 3.2% |
| Junk Faxes | 16 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.7% |
| Privacy | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 38.1% |
| Billing | 68 | 37.6% |
| Equipment | 17 | 9.4% |
| Speed | 12 | 6.6% |
| Privacy | 8 | 4.4% |
| Interference | 7 | 3.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
111 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 55.0% |
| Billing | 33 | 29.7% |
| Indecency | 5 | 4.5% |
| Equipment | 4 | 3.6% |
| Loud Commercials | 4 | 3.6% |
| Privacy | 2 | 1.8% |
| Interference | 1 | 0.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.