FCC Consumer Complaints – 9 September 2023
Introduction
The Federal Communications Commission recorded 493 consumer complaints on 9 September 2023 relating to telecommunications services, this represented a decline from the 834 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 493
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (131)
- Most reported state/territory
- California (60)
Where the complaints came from
Reports recorded on 9 September 2023 show 493 complaints originating from 376 cities across 46 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 12.2% |
| Florida | 39 | 7.9% |
| Texas | 34 | 6.9% |
| New Jersey | 25 | 5.1% |
| Illinois | 21 | 4.3% |
| New York | 21 | 4.3% |
| Virginia | 18 | 3.7% |
| Ohio | 17 | 3.4% |
| Washington | 17 | 3.4% |
| Pennsylvania | 16 | 3.2% |
| Other states and territories | 225 | 45.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 48 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 283 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 283 | 57.4% |
| Internet | 128 | 26.0% |
| TV | 76 | 15.4% |
| Accessibility | 4 | 0.8% |
| Emergency | 1 | 0.2% |
| Radio | 1 | 0.2% |
Phone complaints
283 complaints were recorded in this category, representing 57.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 131 | 46.3% |
| Billing | 45 | 15.9% |
| Equipment | 40 | 14.1% |
| Availability (including rural call completion) | 36 | 12.7% |
| Interference (including signal jammers) | 12 | 4.2% |
| Number Portability (keeping your number if you change providers) | 8 | 2.8% |
| Privacy | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Junk Faxes | 1 | 0.4% |
| Rural Call Completion | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
128 complaints were recorded in this category, representing 26.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 36.7% |
| Availability | 39 | 30.5% |
| Equipment | 14 | 10.9% |
| Interference | 11 | 8.6% |
| Privacy | 9 | 7.0% |
| Speed | 8 | 6.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
76 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 48.7% |
| Billing | 32 | 42.1% |
| Indecency | 4 | 5.3% |
| Equipment | 2 | 2.6% |
| Loud Commercials | 1 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.