FCC Consumer Complaints – 10 September 2023
Introduction
A total of 359 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 10 September 2023, this was lower than the 493 complaints recorded the day before. The complaints came from 43 states and territories, with California recording the largest share of reports at 57 complaints. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 359
- States & territories reporting
- 43
- Most common issue
- Billing (97)
- Most reported state/territory
- California (57)
Where the complaints came from
On 10 September 2023, the 359 complaints recorded by the Federal Communications Commission were reported from 274 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 15.9% |
| Texas | 24 | 6.7% |
| Florida | 23 | 6.4% |
| Illinois | 22 | 6.1% |
| New York | 22 | 6.1% |
| Michigan | 15 | 4.2% |
| North Carolina | 15 | 4.2% |
| Pennsylvania | 14 | 3.9% |
| Alabama | 11 | 3.1% |
| Massachusetts | 11 | 3.1% |
| Other states and territories | 145 | 40.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 159 complaints. This was followed by Internet, which accounted for 110 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 44.3% |
| Internet | 110 | 30.6% |
| TV | 83 | 23.1% |
| Radio | 5 | 1.4% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
159 complaints were recorded in this category, representing 44.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 26.4% |
| Unwanted Calls | 42 | 26.4% |
| Availability (including rural call completion) | 23 | 14.5% |
| Equipment | 23 | 14.5% |
| Number Portability (keeping your number if you change providers) | 8 | 5.0% |
| Privacy | 8 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.8% |
| Interference (including signal jammers) | 5 | 3.1% |
| Slamming (change of your carrier without permission) | 2 | 1.3% |
Complaints in this category covered a range of issues, including Billing, Unwanted Calls and Availability (including rural call completion).
Internet complaints
110 complaints were recorded in this category, representing 30.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 43.6% |
| Billing | 32 | 29.1% |
| Speed | 13 | 11.8% |
| Equipment | 7 | 6.4% |
| Privacy | 7 | 6.4% |
| Interference | 3 | 2.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
83 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 42.2% |
| Billing | 23 | 27.7% |
| Indecency | 13 | 15.7% |
| Loud Commercials | 7 | 8.4% |
| Equipment | 3 | 3.6% |
| Interference | 1 | 1.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.