FCC Consumer Complaints – 11 September 2023
Introduction
A total of 773 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 11 September 2023, complaint volume increased from 359 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 773
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (229)
- Most reported state/territory
- California (86)
Where the complaints came from
Reports recorded on 11 September 2023 show 773 complaints originating from 559 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 11.1% |
| New York | 55 | 7.1% |
| Florida | 48 | 6.2% |
| Texas | 46 | 6.0% |
| Alabama | 41 | 5.3% |
| Pennsylvania | 40 | 5.2% |
| Georgia | 34 | 4.4% |
| Ohio | 30 | 3.9% |
| Illinois | 29 | 3.8% |
| Massachusetts | 27 | 3.5% |
| Other states and territories | 336 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 460 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 460 | 59.5% |
| Internet | 188 | 24.3% |
| TV | 114 | 14.7% |
| Radio | 7 | 0.9% |
| Accessibility | 2 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
460 complaints were recorded in this category, representing 59.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 229 | 49.8% |
| Billing | 66 | 14.3% |
| Availability (including rural call completion) | 59 | 12.8% |
| Equipment | 39 | 8.5% |
| Interference (including signal jammers) | 20 | 4.3% |
| Number Portability (keeping your number if you change providers) | 20 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.4% |
| Privacy | 9 | 2.0% |
| Junk Faxes | 6 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
188 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 46.3% |
| Availability | 65 | 34.6% |
| Equipment | 15 | 8.0% |
| Interference | 8 | 4.3% |
| Speed | 7 | 3.7% |
| Privacy | 6 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
114 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 52.6% |
| Billing | 36 | 31.6% |
| Indecency | 7 | 6.1% |
| Equipment | 5 | 4.4% |
| Loud Commercials | 3 | 2.6% |
| Interference | 2 | 1.8% |
| Privacy | 1 | 0.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.