FCC Consumer Complaints – 12 September 2023
Introduction
The Federal Communications Commission recorded 831 consumer complaints on 12 September 2023 relating to telecommunications services, this represented an increase from the 773 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 831
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (289)
- Most reported state/territory
- California (98)
Where the complaints came from
On 12 September 2023, the 831 complaints recorded by the Federal Communications Commission were reported from 583 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 30 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 11.8% |
| Texas | 69 | 8.3% |
| Florida | 60 | 7.2% |
| New York | 57 | 6.9% |
| New Jersey | 41 | 4.9% |
| Pennsylvania | 37 | 4.5% |
| Illinois | 33 | 4.0% |
| Alabama | 30 | 3.6% |
| Michigan | 28 | 3.4% |
| North Carolina | 25 | 3.0% |
| Other states and territories | 353 | 42.5% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 530 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 530 | 63.8% |
| Internet | 194 | 23.3% |
| TV | 82 | 9.9% |
| Radio | 17 | 2.0% |
| Request for Dispute Assistance | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
530 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 289 | 54.5% |
| Billing | 86 | 16.2% |
| Availability (including rural call completion) | 56 | 10.6% |
| Equipment | 30 | 5.7% |
| Number Portability (keeping your number if you change providers) | 16 | 3.0% |
| Junk Faxes | 15 | 2.8% |
| Privacy | 15 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.1% |
| Interference (including signal jammers) | 10 | 1.9% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 37.1% |
| Availability | 61 | 31.4% |
| Speed | 17 | 8.8% |
| Interference | 15 | 7.7% |
| Privacy | 15 | 7.7% |
| Equipment | 14 | 7.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
82 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 45.1% |
| Billing | 27 | 32.9% |
| Indecency | 7 | 8.5% |
| Loud Commercials | 6 | 7.3% |
| Equipment | 4 | 4.9% |
| Privacy | 1 | 1.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.