FCC Consumer Complaints – 15 September 2023
Introduction
On 15 September 2023, the Federal Communications Commission recorded 729 consumer complaints relating to telecommunications services, complaint volume fell from 839 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 286 complaints.
Key statistics
- Total complaints
- 729
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (286)
- Most reported state/territory
- California (104)
Where the complaints came from
Reports recorded on 15 September 2023 show 729 complaints originating from 518 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 14.3% |
| Texas | 75 | 10.3% |
| Florida | 49 | 6.7% |
| New York | 45 | 6.2% |
| Pennsylvania | 34 | 4.7% |
| Ohio | 31 | 4.3% |
| Illinois | 27 | 3.7% |
| Georgia | 23 | 3.2% |
| North Carolina | 22 | 3.0% |
| Washington | 22 | 3.0% |
| Other states and territories | 296 | 40.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 502 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 502 | 68.9% |
| Internet | 159 | 21.8% |
| TV | 45 | 6.2% |
| Radio | 16 | 2.2% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 3 | 0.4% |
Phone complaints
502 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 286 | 57.0% |
| Billing | 65 | 12.9% |
| Availability (including rural call completion) | 55 | 11.0% |
| Equipment | 51 | 10.2% |
| Number Portability (keeping your number if you change providers) | 14 | 2.8% |
| Interference (including signal jammers) | 11 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Privacy | 7 | 1.4% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
159 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 37.7% |
| Availability | 47 | 29.6% |
| Speed | 15 | 9.4% |
| Interference | 13 | 8.2% |
| Privacy | 13 | 8.2% |
| Equipment | 11 | 6.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 31.1% |
| Billing | 11 | 24.4% |
| Loud Commercials | 7 | 15.6% |
| Equipment | 6 | 13.3% |
| Indecency | 5 | 11.1% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.