FCC Consumer Complaints – 16 September 2023
Introduction
On Saturday, 16 September 2023, the Federal Communications Commission recorded 367 consumer complaints relating to telecommunications services, this represented a decline from the 729 complaints recorded the day before. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 367
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (132)
- Most reported state/territory
- California (42)
Where the complaints came from
The 367 complaints recorded on 16 September 2023 originated from 291 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 11.4% |
| Texas | 33 | 9.0% |
| Florida | 28 | 7.6% |
| Illinois | 19 | 5.2% |
| New York | 17 | 4.6% |
| Washington | 15 | 4.1% |
| Colorado | 13 | 3.5% |
| Virginia | 12 | 3.3% |
| Georgia | 11 | 3.0% |
| North Carolina | 11 | 3.0% |
| Other states and territories | 166 | 45.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 245 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 245 | 66.8% |
| Internet | 84 | 22.9% |
| TV | 28 | 7.6% |
| Radio | 6 | 1.6% |
| Emergency | 2 | 0.5% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
245 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 132 | 53.9% |
| Billing | 41 | 16.7% |
| Availability (including rural call completion) | 24 | 9.8% |
| Equipment | 23 | 9.4% |
| Interference (including signal jammers) | 6 | 2.4% |
| Number Portability (keeping your number if you change providers) | 6 | 2.4% |
| Privacy | 6 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 1.2% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
84 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 38.1% |
| Billing | 27 | 32.1% |
| Equipment | 8 | 9.5% |
| Speed | 8 | 9.5% |
| Interference | 5 | 6.0% |
| Privacy | 4 | 4.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 132 complaints relating to unwanted calls were recorded on this date, representing 36% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 762-2200 | 5 | 3.8% |
| (737) 270-1017 | 3 | 2.3% |
| (202) 644-9344 | 1 | 0.8% |
| (203) 303-7281 | 1 | 0.8% |
| (208) 314-1714 | 1 | 0.8% |
| (214) 336-9641 | 1 | 0.8% |
| (219) 887-2889 | 1 | 0.8% |
| (240) 524-7689 | 1 | 0.8% |
| (252) 685-6429 | 1 | 0.8% |
| (254) 406-8654 | 1 | 0.8% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 762-2200 | 7 | 5.3% |
| (203) 303-7281 | 1 | 0.8% |
| (206) 803-5152 | 1 | 0.8% |
| (208) 314-1714 | 1 | 0.8% |
| (209) 837-6544 | 1 | 0.8% |
| (218) 607-7756 | 1 | 0.8% |
| (220) 299-0685 | 1 | 0.8% |
| (240) 524-7689 | 1 | 0.8% |
| (252) 674-4736 | 1 | 0.8% |
| (252) 685-6429 | 1 | 0.8% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 762-2200 stood out as the most frequently reported business contact number.
- (855) 762-2200 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.