FCC Consumer Complaints – 17 September 2023
Introduction
A total of 349 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 17 September 2023, this represented a decline from the 367 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 349
- States & territories reporting
- 43
- Most common issue
- Billing (93)
- Most reported state/territory
- California (37)
Where the complaints came from
The 349 complaints recorded on 17 September 2023 were submitted from 275 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 10.6% |
| Florida | 32 | 9.2% |
| Texas | 26 | 7.4% |
| Pennsylvania | 21 | 6.0% |
| Illinois | 14 | 4.0% |
| Washington | 14 | 4.0% |
| North Carolina | 13 | 3.7% |
| New York | 13 | 3.7% |
| Georgia | 12 | 3.4% |
| Colorado | 11 | 3.2% |
| Other states and territories | 156 | 44.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 176 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 176 | 50.4% |
| Internet | 79 | 22.6% |
| TV | 70 | 20.1% |
| Radio | 16 | 4.6% |
| Accessibility | 5 | 1.4% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
176 complaints were recorded in this category, representing 50.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 64 | 36.4% |
| Billing | 48 | 27.3% |
| Equipment | 25 | 14.2% |
| Availability (including rural call completion) | 18 | 10.2% |
| Interference (including signal jammers) | 8 | 4.5% |
| Privacy | 5 | 2.8% |
| Number Portability (keeping your number if you change providers) | 4 | 2.3% |
| Slamming (change of your carrier without permission) | 2 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
79 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 39.2% |
| Availability | 26 | 32.9% |
| Speed | 8 | 10.1% |
| Equipment | 6 | 7.6% |
| Interference | 6 | 7.6% |
| Privacy | 2 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
70 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 31 | 44.3% |
| Billing | 13 | 18.6% |
| Availability | 11 | 15.7% |
| Loud Commercials | 9 | 12.9% |
| Equipment | 4 | 5.7% |
| Interference | 1 | 1.4% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
64 complaints relating to unwanted calls were recorded on this date, accounting for 18.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 762-2200 | 9 | 14.1% |
| (267) 703-0233 | 1 | 1.6% |
| (301) 579-8078 | 1 | 1.6% |
| (314) 451-8551 | 1 | 1.6% |
| (317) 762-3358 | 1 | 1.6% |
| (323) 786-4343 | 1 | 1.6% |
| (323) 969-0509 | 1 | 1.6% |
| (346) 354-4154 | 1 | 1.6% |
| (423) 468-2129 | 1 | 1.6% |
| (425) 504-8055 | 1 | 1.6% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 762-2200 | 12 | 18.8% |
| (619) 382-2250 | 2 | 3.1% |
| (251) 318-1161 | 1 | 1.6% |
| (267) 703-0233 | 1 | 1.6% |
| (312) 906-7154 | 1 | 1.6% |
| (313) 483-6463 | 1 | 1.6% |
| (314) 451-8551 | 1 | 1.6% |
| (317) 762-3358 | 1 | 1.6% |
| (323) 786-4343 | 1 | 1.6% |
| (409) 768-0268 | 1 | 1.6% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (855) 762-2200 stood out as the most frequently reported business contact number.
- (855) 762-2200 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.