FCC Consumer Complaints – 20 September 2023
Introduction
The Federal Communications Commission recorded 770 consumer complaints on Wednesday, 20 September 2023 relating to telecommunications services, this represented a decline from the 889 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 312 complaints.
Key statistics
- Total complaints
- 770
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (312)
- Most reported state/territory
- California (83)
Where the complaints came from
A total of 770 complaints were recorded on 20 September 2023, with reports originating from 559 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 83 | 10.8% |
| Texas | 60 | 7.8% |
| New York | 56 | 7.3% |
| Florida | 47 | 6.1% |
| Illinois | 33 | 4.3% |
| Ohio | 31 | 4.0% |
| North Carolina | 30 | 3.9% |
| Pennsylvania | 29 | 3.8% |
| Arizona | 27 | 3.5% |
| Georgia | 24 | 3.1% |
| Other states and territories | 350 | 45.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 546 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 70.9% |
| Internet | 173 | 22.5% |
| TV | 27 | 3.5% |
| Radio | 16 | 2.1% |
| Emergency | 5 | 0.6% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
546 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 312 | 57.1% |
| Billing | 79 | 14.5% |
| Availability (including rural call completion) | 51 | 9.3% |
| Equipment | 37 | 6.8% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.7% |
| Number Portability (keeping your number if you change providers) | 15 | 2.7% |
| Junk Faxes | 14 | 2.6% |
| Privacy | 11 | 2.0% |
| Interference (including signal jammers) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 35.3% |
| Availability | 60 | 34.7% |
| Equipment | 16 | 9.2% |
| Interference | 16 | 9.2% |
| Speed | 16 | 9.2% |
| Privacy | 4 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.