FCC Consumer Complaints – 21 September 2023
Introduction
The Federal Communications Commission recorded 805 consumer complaints on Thursday, 21 September 2023 relating to telecommunications services, this was higher than the 770 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 805
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (314)
- Most reported state/territory
- California (101)
Where the complaints came from
On 21 September 2023, the 805 complaints recorded by the Federal Communications Commission were reported from 570 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 12.5% |
| Texas | 73 | 9.1% |
| Florida | 71 | 8.8% |
| New York | 51 | 6.3% |
| Illinois | 41 | 5.1% |
| Georgia | 30 | 3.7% |
| North Carolina | 30 | 3.7% |
| Pennsylvania | 30 | 3.7% |
| Ohio | 27 | 3.4% |
| Virginia | 22 | 2.7% |
| Other states and territories | 329 | 40.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 544 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 544 | 67.6% |
| Internet | 183 | 22.7% |
| TV | 48 | 6.0% |
| Radio | 22 | 2.7% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
544 complaints were recorded in this category, representing 67.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 314 | 57.7% |
| Billing | 68 | 12.5% |
| Equipment | 48 | 8.8% |
| Availability (including rural call completion) | 47 | 8.6% |
| Interference (including signal jammers) | 21 | 3.9% |
| Number Portability (keeping your number if you change providers) | 19 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.8% |
| Junk Faxes | 6 | 1.1% |
| Privacy | 6 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
183 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 41.5% |
| Availability | 58 | 31.7% |
| Speed | 23 | 12.6% |
| Interference | 11 | 6.0% |
| Equipment | 9 | 4.9% |
| Privacy | 6 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 35.4% |
| Availability | 15 | 31.3% |
| Loud Commercials | 6 | 12.5% |
| Equipment | 4 | 8.3% |
| Indecency | 4 | 8.3% |
| Interference | 2 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.