FCC Consumer Complaints – 23 September 2023
Introduction
On 23 September 2023, 381 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 729 complaints recorded the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 381
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- California (65)
Where the complaints came from
Reports recorded on 23 September 2023 show 381 complaints originating from 287 cities across 41 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 17.1% |
| Florida | 33 | 8.7% |
| Texas | 28 | 7.3% |
| New York | 27 | 7.1% |
| Pennsylvania | 23 | 6.0% |
| Illinois | 20 | 5.2% |
| Virginia | 14 | 3.7% |
| Colorado | 13 | 3.4% |
| Georgia | 13 | 3.4% |
| North Carolina | 12 | 3.1% |
| Other states and territories | 133 | 34.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 226 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 226 | 59.3% |
| Internet | 100 | 26.2% |
| TV | 36 | 9.4% |
| Radio | 13 | 3.4% |
| Accessibility | 5 | 1.3% |
| Emergency | 1 | 0.3% |
Phone complaints
226 complaints were recorded in this category, representing 59.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 50.9% |
| Billing | 38 | 16.8% |
| Availability (including rural call completion) | 20 | 8.8% |
| Equipment | 17 | 7.5% |
| Interference (including signal jammers) | 10 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.0% |
| Number Portability (keeping your number if you change providers) | 7 | 3.1% |
| Privacy | 6 | 2.7% |
| Slamming (change of your carrier without permission) | 3 | 1.3% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
100 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 41.0% |
| Availability | 27 | 27.0% |
| Speed | 10 | 10.0% |
| Equipment | 9 | 9.0% |
| Privacy | 9 | 9.0% |
| Interference | 4 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 33.3% |
| Availability | 8 | 22.2% |
| Loud Commercials | 7 | 19.4% |
| Indecency | 5 | 13.9% |
| Equipment | 2 | 5.6% |
| Privacy | 1 | 2.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.