FCC Consumer Complaints – 24 September 2023
Introduction
On 24 September 2023, the Federal Communications Commission recorded 277 consumer complaints relating to telecommunications services, this represented a decline from the 381 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 277
- States & territories reporting
- 43
- Most common issue
- Billing (74)
- Most reported state/territory
- California (28)
Where the complaints came from
A total of 277 complaints were recorded on 24 September 2023, with reports originating from 241 cities in 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 10.1% |
| Florida | 19 | 6.9% |
| Texas | 19 | 6.9% |
| Illinois | 17 | 6.1% |
| New York | 14 | 5.1% |
| Colorado | 11 | 4.0% |
| Michigan | 11 | 4.0% |
| Georgia | 10 | 3.6% |
| Pennsylvania | 10 | 3.6% |
| Ohio | 9 | 3.2% |
| Other states and territories | 129 | 46.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 142 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 142 | 51.3% |
| Internet | 81 | 29.2% |
| TV | 38 | 13.7% |
| Radio | 14 | 5.1% |
| Emergency | 2 | 0.7% |
Phone complaints
142 complaints were recorded in this category, representing 51.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 57 | 40.1% |
| Billing | 30 | 21.1% |
| Availability (including rural call completion) | 20 | 14.1% |
| Equipment | 15 | 10.6% |
| Number Portability (keeping your number if you change providers) | 6 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.5% |
| Interference (including signal jammers) | 4 | 2.8% |
| Privacy | 4 | 2.8% |
| Junk Faxes | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
81 complaints were recorded in this category, representing 29.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 44.4% |
| Availability | 24 | 29.6% |
| Interference | 9 | 11.1% |
| Equipment | 5 | 6.2% |
| Privacy | 4 | 4.9% |
| Speed | 3 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 14 | 36.8% |
| Availability | 8 | 21.1% |
| Billing | 8 | 21.1% |
| Loud Commercials | 7 | 18.4% |
| Equipment | 1 | 2.6% |
A broad mix of issues was reported in this category, with Indecency, Availability and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.