FCC Consumer Complaints – 25 September 2023
Introduction
A total of 739 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 25 September 2023, complaint volume increased from 277 complaints the previous day. Complaints were reported across 50 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 739
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (277)
- Most reported state/territory
- Florida (59)
Where the complaints came from
The 739 complaints recorded on 25 September 2023 were submitted from 517 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Washington, where Seattle accounted for 29 of the 45 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 59 | 8.0% |
| California | 58 | 7.8% |
| New York | 48 | 6.5% |
| Washington | 45 | 6.1% |
| Texas | 41 | 5.5% |
| Pennsylvania | 33 | 4.5% |
| Georgia | 29 | 3.9% |
| Arizona | 25 | 3.4% |
| Virginia | 25 | 3.4% |
| Ohio | 24 | 3.2% |
| Other states and territories | 352 | 47.6% |
Location highlight
Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 512 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 512 | 69.3% |
| Internet | 149 | 20.2% |
| TV | 58 | 7.8% |
| Radio | 15 | 2.0% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.3% |
Phone complaints
512 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 277 | 54.1% |
| Billing | 77 | 15.0% |
| Availability (including rural call completion) | 50 | 9.8% |
| Equipment | 49 | 9.6% |
| Number Portability (keeping your number if you change providers) | 26 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.3% |
| Privacy | 9 | 1.8% |
| Interference (including signal jammers) | 6 | 1.2% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
149 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 38.3% |
| Billing | 51 | 34.2% |
| Speed | 14 | 9.4% |
| Interference | 10 | 6.7% |
| Privacy | 9 | 6.0% |
| Equipment | 8 | 5.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 37.9% |
| Availability | 15 | 25.9% |
| Indecency | 15 | 25.9% |
| Loud Commercials | 3 | 5.2% |
| Equipment | 2 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.