FCC Consumer Complaints – 26 September 2023
Introduction
On Tuesday, 26 September 2023, the Federal Communications Commission recorded 1008 consumer complaints relating to telecommunications services, complaint volume increased from 739 complaints the day before. The complaints came from 51 states and territories, with Texas recording the largest share of reports at 270 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1008
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (281)
- Most reported state/territory
- Texas (270)
Where the complaints came from
Across 578 cities in 51 states and territories, a total of 1008 complaints were recorded on 26 September 2023. Complaints were less evenly distributed than usual, with Texas accounting for the highest proportion of reports. In Texas, complaints were heavily concentrated in Fulshear, which accounted for 192 of the 270 reports recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 270 | 26.8% |
| California | 85 | 8.4% |
| Florida | 65 | 6.4% |
| New York | 60 | 6.0% |
| Ohio | 35 | 3.5% |
| Georgia | 29 | 2.9% |
| Illinois | 28 | 2.8% |
| North Carolina | 27 | 2.7% |
| Arizona | 26 | 2.6% |
| Michigan | 25 | 2.5% |
| Other states and territories | 358 | 35.5% |
Location highlight
A large share of complaints in Texas originated from Fulshear, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 746 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 746 | 74.0% |
| Internet | 201 | 19.9% |
| TV | 41 | 4.1% |
| Radio | 14 | 1.4% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
746 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 281 | 37.7% |
| Availability (including rural call completion) | 235 | 31.5% |
| Billing | 93 | 12.5% |
| Equipment | 53 | 7.1% |
| Number Portability (keeping your number if you change providers) | 21 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.4% |
| Privacy | 17 | 2.3% |
| Interference (including signal jammers) | 13 | 1.7% |
| Junk Faxes | 11 | 1.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 44.3% |
| Availability | 74 | 36.8% |
| Interference | 12 | 6.0% |
| Speed | 11 | 5.5% |
| Equipment | 9 | 4.5% |
| Privacy | 6 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 58.5% |
| Availability | 8 | 19.5% |
| Equipment | 4 | 9.8% |
| Loud Commercials | 3 | 7.3% |
| Indecency | 2 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.