FCC Consumer Complaints – 27 September 2023
Introduction
A total of 903 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 September 2023, this was lower than the 1008 complaints recorded the day before. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 362 complaints.
Key statistics
- Total complaints
- 903
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (362)
- Most reported state/territory
- Texas (145)
Where the complaints came from
The 903 complaints recorded on 27 September 2023 were submitted from 565 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 145 | 16.1% |
| California | 103 | 11.4% |
| Florida | 62 | 6.9% |
| New York | 56 | 6.2% |
| Ohio | 32 | 3.5% |
| New Jersey | 30 | 3.3% |
| Washington | 30 | 3.3% |
| Illinois | 28 | 3.1% |
| Pennsylvania | 28 | 3.1% |
| Georgia | 27 | 3.0% |
| Other states and territories | 362 | 40.1% |
Location highlight
Complaints in California were reported across 66 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 640 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 640 | 70.9% |
| Internet | 176 | 19.5% |
| TV | 54 | 6.0% |
| Radio | 23 | 2.5% |
| Accessibility | 5 | 0.6% |
| Emergency | 5 | 0.6% |
Phone complaints
640 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 362 | 56.6% |
| Availability (including rural call completion) | 87 | 13.6% |
| Billing | 71 | 11.1% |
| Equipment | 41 | 6.4% |
| Junk Faxes | 32 | 5.0% |
| Number Portability (keeping your number if you change providers) | 16 | 2.5% |
| Interference (including signal jammers) | 11 | 1.7% |
| Privacy | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
176 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 39.8% |
| Availability | 64 | 36.4% |
| Interference | 14 | 8.0% |
| Speed | 13 | 7.4% |
| Equipment | 9 | 5.1% |
| Privacy | 6 | 3.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 57.4% |
| Availability | 12 | 22.2% |
| Indecency | 5 | 9.3% |
| Loud Commercials | 3 | 5.6% |
| Interference | 2 | 3.7% |
| Equipment | 1 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.