FCC Consumer Complaints – 6 October 2023
Introduction
A total of 755 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 6 October 2023, complaint volume fell from 822 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 755
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (268)
- Most reported state/territory
- California (97)
Where the complaints came from
Reports recorded on 6 October 2023 show 755 complaints originating from 550 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 12.8% |
| Texas | 61 | 8.1% |
| New York | 53 | 7.0% |
| Florida | 48 | 6.4% |
| Pennsylvania | 38 | 5.0% |
| Michigan | 30 | 4.0% |
| Ohio | 26 | 3.4% |
| Georgia | 24 | 3.2% |
| Missouri | 24 | 3.2% |
| Washington | 21 | 2.8% |
| Other states and territories | 332 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 504 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 504 | 66.8% |
| Internet | 192 | 25.4% |
| TV | 43 | 5.7% |
| Radio | 7 | 0.9% |
| Emergency | 5 | 0.7% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
504 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 268 | 53.2% |
| Billing | 80 | 15.9% |
| Availability (including rural call completion) | 56 | 11.1% |
| Equipment | 43 | 8.5% |
| Number Portability (keeping your number if you change providers) | 20 | 4.0% |
| Interference (including signal jammers) | 13 | 2.6% |
| Privacy | 8 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.4% |
| Junk Faxes | 2 | 0.4% |
| Rural Call Completion | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
192 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 38.5% |
| Availability | 73 | 38.0% |
| Interference | 14 | 7.3% |
| Speed | 13 | 6.8% |
| Equipment | 9 | 4.7% |
| Privacy | 9 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 41.9% |
| Availability | 9 | 20.9% |
| Indecency | 8 | 18.6% |
| Equipment | 5 | 11.6% |
| Loud Commercials | 3 | 7.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.