FCC Consumer Complaints – 7 October 2023
Introduction
The Federal Communications Commission recorded 385 consumer complaints on 7 October 2023 relating to telecommunications services, this represented a decline from the 755 complaints recorded the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 385
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (98)
- Most reported state/territory
- California (51)
Where the complaints came from
A total of 385 complaints were recorded on 7 October 2023, with reports originating from 299 cities in 43 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 13.2% |
| Florida | 27 | 7.0% |
| Texas | 25 | 6.5% |
| New York | 24 | 6.2% |
| Tennessee | 20 | 5.2% |
| Pennsylvania | 17 | 4.4% |
| Georgia | 16 | 4.2% |
| North Carolina | 15 | 3.9% |
| Washington | 14 | 3.6% |
| Illinois | 13 | 3.4% |
| Other states and territories | 163 | 42.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 224 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 224 | 58.2% |
| Internet | 101 | 26.2% |
| TV | 32 | 8.3% |
| Radio | 25 | 6.5% |
| Accessibility | 3 | 0.8% |
Phone complaints
224 complaints were recorded in this category, representing 58.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 98 | 43.8% |
| Billing | 41 | 18.3% |
| Availability (including rural call completion) | 30 | 13.4% |
| Equipment | 18 | 8.0% |
| Interference (including signal jammers) | 10 | 4.5% |
| Number Portability (keeping your number if you change providers) | 10 | 4.5% |
| Privacy | 8 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.2% |
| Slamming (change of your carrier without permission) | 3 | 1.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
101 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 33.7% |
| Billing | 31 | 30.7% |
| Equipment | 11 | 10.9% |
| Privacy | 9 | 8.9% |
| Interference | 8 | 7.9% |
| Speed | 8 | 7.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 34.4% |
| Indecency | 6 | 18.8% |
| Billing | 5 | 15.6% |
| Loud Commercials | 5 | 15.6% |
| Equipment | 2 | 6.3% |
| Privacy | 2 | 6.3% |
| Interference | 1 | 3.1% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.