FCC Consumer Complaints – 9 October 2023
Introduction
On Monday, 9 October 2023, the Federal Communications Commission recorded 609 consumer complaints relating to telecommunications services, this was higher than the 298 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 609
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (205)
- Most reported state/territory
- California (71)
Where the complaints came from
The 609 complaints recorded on 9 October 2023 originated from 459 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 71 | 11.7% |
| Georgia | 55 | 9.0% |
| Florida | 42 | 6.9% |
| Texas | 39 | 6.4% |
| Pennsylvania | 32 | 5.3% |
| New York | 29 | 4.8% |
| Virginia | 24 | 3.9% |
| Illinois | 22 | 3.6% |
| Arizona | 21 | 3.4% |
| North Carolina | 19 | 3.1% |
| Other states and territories | 255 | 41.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 404 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 404 | 66.3% |
| Internet | 146 | 24.0% |
| TV | 44 | 7.2% |
| Radio | 9 | 1.5% |
| Accessibility | 3 | 0.5% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
404 complaints were recorded in this category, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 205 | 50.7% |
| Availability (including rural call completion) | 63 | 15.6% |
| Billing | 63 | 15.6% |
| Equipment | 28 | 6.9% |
| Number Portability (keeping your number if you change providers) | 16 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.5% |
| Privacy | 9 | 2.2% |
| Interference (including signal jammers) | 6 | 1.5% |
| Junk Faxes | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
146 complaints were recorded in this category, representing 24.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 39.0% |
| Availability | 53 | 36.3% |
| Equipment | 11 | 7.5% |
| Interference | 10 | 6.8% |
| Speed | 9 | 6.2% |
| Privacy | 6 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 34.1% |
| Availability | 9 | 20.5% |
| Indecency | 6 | 13.6% |
| Equipment | 5 | 11.4% |
| Loud Commercials | 5 | 11.4% |
| Privacy | 3 | 6.8% |
| Interference | 1 | 2.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.