FCC Consumer Complaints – 10 October 2023
Introduction
The Federal Communications Commission recorded 813 consumer complaints on Tuesday, 10 October 2023 relating to telecommunications services, this represented an increase from the 609 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 813
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (279)
- Most reported state/territory
- California (92)
Where the complaints came from
The 813 complaints recorded on 10 October 2023 were submitted from 558 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 11.3% |
| Texas | 67 | 8.2% |
| New York | 56 | 6.9% |
| Florida | 52 | 6.4% |
| Georgia | 38 | 4.7% |
| Illinois | 31 | 3.8% |
| Washington | 27 | 3.3% |
| Michigan | 25 | 3.1% |
| Ohio | 25 | 3.1% |
| Pennsylvania | 25 | 3.1% |
| Other states and territories | 373 | 45.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 71 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 547 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 547 | 67.3% |
| Internet | 209 | 25.7% |
| TV | 34 | 4.2% |
| Radio | 14 | 1.7% |
| Emergency | 5 | 0.6% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
547 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 279 | 51.0% |
| Billing | 84 | 15.4% |
| Availability (including rural call completion) | 67 | 12.2% |
| Equipment | 39 | 7.1% |
| Number Portability (keeping your number if you change providers) | 25 | 4.6% |
| Junk Faxes | 22 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.2% |
| Interference (including signal jammers) | 10 | 1.8% |
| Privacy | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
209 complaints were recorded in this category, representing 25.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 95 | 45.5% |
| Availability | 57 | 27.3% |
| Equipment | 19 | 9.1% |
| Speed | 18 | 8.6% |
| Privacy | 11 | 5.3% |
| Interference | 9 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 35.3% |
| Billing | 9 | 26.5% |
| Indecency | 6 | 17.6% |
| Loud Commercials | 4 | 11.8% |
| Equipment | 2 | 5.9% |
| Interference | 1 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.