FCC Consumer Complaints – 11 October 2023
Introduction
The Federal Communications Commission recorded 816 consumer complaints on 11 October 2023 relating to telecommunications services, this represented an increase from the 813 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 816
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (302)
- Most reported state/territory
- California (98)
Where the complaints came from
A total of 816 complaints were recorded on 11 October 2023, with reports originating from 564 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 12.0% |
| Florida | 80 | 9.8% |
| Texas | 68 | 8.3% |
| New York | 40 | 4.9% |
| Ohio | 32 | 3.9% |
| Pennsylvania | 28 | 3.4% |
| Washington | 28 | 3.4% |
| Georgia | 26 | 3.2% |
| Illinois | 24 | 2.9% |
| Tennessee | 24 | 2.9% |
| Other states and territories | 367 | 45.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 521 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 521 | 63.8% |
| Internet | 216 | 26.5% |
| TV | 45 | 5.5% |
| Radio | 27 | 3.3% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
521 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 302 | 58.0% |
| Billing | 82 | 15.7% |
| Availability (including rural call completion) | 38 | 7.3% |
| Equipment | 34 | 6.5% |
| Number Portability (keeping your number if you change providers) | 15 | 2.9% |
| Junk Faxes | 14 | 2.7% |
| Privacy | 11 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.9% |
| Interference (including signal jammers) | 10 | 1.9% |
| Slamming (change of your carrier without permission) | 5 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
216 complaints were recorded in this category, representing 26.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 43.1% |
| Availability | 67 | 31.0% |
| Interference | 20 | 9.3% |
| Speed | 14 | 6.5% |
| Equipment | 13 | 6.0% |
| Privacy | 9 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 37.8% |
| Availability | 16 | 35.6% |
| Indecency | 3 | 6.7% |
| Interference | 3 | 6.7% |
| Loud Commercials | 3 | 6.7% |
| Equipment | 2 | 4.4% |
| Privacy | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.