FCC Consumer Complaints – 14 October 2023
Introduction
On Saturday, 14 October 2023, the Federal Communications Commission recorded 405 consumer complaints relating to telecommunications services, complaint volume fell from 803 complaints the previous day. Complaints were reported across 47 states and territories, with New York slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 405
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- New York (38)
Where the complaints came from
The 405 complaints recorded on 14 October 2023 were submitted from 306 cities across 47 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 38 | 9.4% |
| California | 35 | 8.6% |
| Florida | 33 | 8.1% |
| Texas | 29 | 7.2% |
| Ohio | 15 | 3.7% |
| Illinois | 14 | 3.5% |
| New Jersey | 14 | 3.5% |
| North Carolina | 13 | 3.2% |
| Georgia | 12 | 3.0% |
| Pennsylvania | 12 | 3.0% |
| Other states and territories | 190 | 46.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 261 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 261 | 64.4% |
| Internet | 109 | 26.9% |
| TV | 21 | 5.2% |
| Radio | 12 | 3.0% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
261 complaints were recorded in this category, representing 64.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 46.7% |
| Billing | 42 | 16.1% |
| Availability (including rural call completion) | 33 | 12.6% |
| Equipment | 31 | 11.9% |
| Privacy | 11 | 4.2% |
| Number Portability (keeping your number if you change providers) | 10 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.3% |
| Interference (including signal jammers) | 3 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
109 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 37.6% |
| Availability | 39 | 35.8% |
| Interference | 11 | 10.1% |
| Privacy | 9 | 8.3% |
| Equipment | 5 | 4.6% |
| Speed | 4 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.