FCC Consumer Complaints – 15 October 2023
Introduction
On Sunday, 15 October 2023, the Federal Communications Commission recorded 332 consumer complaints relating to telecommunications services, this represented a decline from the 405 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 332
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (93)
- Most reported state/territory
- California (42)
Where the complaints came from
Reports recorded on 15 October 2023 show 332 complaints originating from 279 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 12.7% |
| Florida | 28 | 8.4% |
| Texas | 24 | 7.2% |
| New York | 19 | 5.7% |
| Pennsylvania | 19 | 5.7% |
| Illinois | 17 | 5.1% |
| North Carolina | 14 | 4.2% |
| Virginia | 11 | 3.3% |
| Arkansas | 10 | 3.0% |
| Georgia | 10 | 3.0% |
| Other states and territories | 138 | 41.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 195 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 195 | 58.7% |
| Internet | 106 | 31.9% |
| TV | 22 | 6.6% |
| Radio | 7 | 2.1% |
| Accessibility | 2 | 0.6% |
Phone complaints
195 complaints were recorded in this category, representing 58.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 93 | 47.7% |
| Availability (including rural call completion) | 30 | 15.4% |
| Equipment | 28 | 14.4% |
| Billing | 27 | 13.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 4.1% |
| Number Portability (keeping your number if you change providers) | 4 | 2.1% |
| Privacy | 3 | 1.5% |
| Interference (including signal jammers) | 2 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Equipment and Billing.
Internet complaints
106 complaints were recorded in this category, representing 31.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 41.5% |
| Availability | 30 | 28.3% |
| Speed | 12 | 11.3% |
| Interference | 9 | 8.5% |
| Equipment | 6 | 5.7% |
| Privacy | 5 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.