FCC Consumer Complaints – 22 October 2023
Introduction
On 22 October 2023, the Federal Communications Commission recorded 363 consumer complaints relating to telecommunications services, this was lower than the 423 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 363
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (79)
- Most reported state/territory
- California (37)
Where the complaints came from
Reports recorded on 22 October 2023 show 363 complaints originating from 276 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 20 of the 30 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 10.2% |
| Alabama | 30 | 8.3% |
| Florida | 21 | 5.8% |
| Texas | 21 | 5.8% |
| Georgia | 19 | 5.2% |
| Pennsylvania | 18 | 5.0% |
| New York | 15 | 4.1% |
| North Carolina | 14 | 3.9% |
| Washington | 13 | 3.6% |
| New Jersey | 12 | 3.3% |
| Other states and territories | 163 | 44.9% |
Location highlights
- Only two cities were associated with complaints in Alabama, Feefsdf and Mobile.
- Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 184 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 184 | 50.7% |
| Internet | 113 | 31.1% |
| TV | 53 | 14.6% |
| Radio | 12 | 3.3% |
| Emergency | 1 | 0.3% |
Phone complaints
184 complaints were recorded in this category, representing 50.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 79 | 42.9% |
| Availability (including rural call completion) | 26 | 14.1% |
| Billing | 24 | 13.0% |
| Equipment | 24 | 13.0% |
| Interference (including signal jammers) | 18 | 9.8% |
| Privacy | 6 | 3.3% |
| Number Portability (keeping your number if you change providers) | 5 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
113 complaints were recorded in this category, representing 31.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 34.5% |
| Availability | 36 | 31.9% |
| Equipment | 15 | 13.3% |
| Privacy | 9 | 8.0% |
| Interference | 8 | 7.1% |
| Speed | 6 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
53 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 54.7% |
| Loud Commercials | 10 | 18.9% |
| Interference | 6 | 11.3% |
| Billing | 4 | 7.5% |
| Equipment | 2 | 3.8% |
| Indecency | 2 | 3.8% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.