FCC Consumer Complaints – 23 October 2023
Introduction
The Federal Communications Commission recorded 789 consumer complaints on 23 October 2023 relating to telecommunications services, this represented an increase from the 363 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 789
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (319)
- Most reported state/territory
- California (80)
Where the complaints came from
The 789 complaints recorded on 23 October 2023 originated from 556 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 10.1% |
| Florida | 69 | 8.7% |
| Texas | 45 | 5.7% |
| New York | 43 | 5.4% |
| Georgia | 34 | 4.3% |
| Illinois | 33 | 4.2% |
| Pennsylvania | 32 | 4.1% |
| Virginia | 30 | 3.8% |
| Ohio | 27 | 3.4% |
| North Carolina | 26 | 3.3% |
| Other states and territories | 370 | 46.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 558 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 558 | 70.7% |
| Internet | 154 | 19.5% |
| TV | 57 | 7.2% |
| Radio | 17 | 2.2% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
558 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 319 | 57.2% |
| Billing | 80 | 14.3% |
| Availability (including rural call completion) | 54 | 9.7% |
| Equipment | 46 | 8.2% |
| Interference (including signal jammers) | 15 | 2.7% |
| Number Portability (keeping your number if you change providers) | 14 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.3% |
| Privacy | 10 | 1.8% |
| Junk Faxes | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
154 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 41.6% |
| Availability | 49 | 31.8% |
| Interference | 13 | 8.4% |
| Privacy | 11 | 7.1% |
| Equipment | 9 | 5.8% |
| Speed | 8 | 5.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 38.6% |
| Availability | 18 | 31.6% |
| Loud Commercials | 9 | 15.8% |
| Indecency | 4 | 7.0% |
| Equipment | 2 | 3.5% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.