FCC Consumer Complaints – 24 October 2023
Introduction
On 24 October 2023, 870 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 789 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 380 complaints.
Key statistics
- Total complaints
- 870
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (380)
- Most reported state/territory
- California (112)
Where the complaints came from
On 24 October 2023, the 870 complaints recorded by the Federal Communications Commission were reported from 595 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 12.9% |
| Texas | 72 | 8.3% |
| Florida | 61 | 7.0% |
| New York | 55 | 6.3% |
| Illinois | 46 | 5.3% |
| Pennsylvania | 37 | 4.3% |
| North Carolina | 33 | 3.8% |
| Washington | 33 | 3.8% |
| Ohio | 28 | 3.2% |
| Virginia | 24 | 2.8% |
| Other states and territories | 369 | 42.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 613 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 613 | 70.5% |
| Internet | 189 | 21.7% |
| TV | 37 | 4.3% |
| Radio | 17 | 2.0% |
| Accessibility | 9 | 1.0% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
613 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 380 | 62.0% |
| Billing | 77 | 12.6% |
| Equipment | 46 | 7.5% |
| Availability (including rural call completion) | 37 | 6.0% |
| Number Portability (keeping your number if you change providers) | 21 | 3.4% |
| Interference (including signal jammers) | 16 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.0% |
| Junk Faxes | 11 | 1.8% |
| Privacy | 11 | 1.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
189 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 42.9% |
| Availability | 62 | 32.8% |
| Speed | 20 | 10.6% |
| Interference | 11 | 5.8% |
| Privacy | 11 | 5.8% |
| Equipment | 4 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 43.2% |
| Availability | 11 | 29.7% |
| Loud Commercials | 4 | 10.8% |
| Equipment | 2 | 5.4% |
| Indecency | 2 | 5.4% |
| Interference | 1 | 2.7% |
| Privacy | 1 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.