FCC Consumer Complaints – 25 October 2023
Introduction
On 25 October 2023, 885 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 870 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 364 complaints.
Key statistics
- Total complaints
- 885
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (364)
- Most reported state/territory
- California (90)
Where the complaints came from
Across 560 cities in 52 states and territories, a total of 885 complaints were recorded on 25 October 2023. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 10.2% |
| Florida | 66 | 7.5% |
| Texas | 63 | 7.1% |
| Alabama | 55 | 6.2% |
| Pennsylvania | 48 | 5.4% |
| Illinois | 47 | 5.3% |
| New York | 42 | 4.7% |
| Ohio | 35 | 4.0% |
| North Carolina | 30 | 3.4% |
| New Jersey | 30 | 3.4% |
| Other states and territories | 378 | 42.7% |
Location highlight
Complaints in California were reported across 54 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 618 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 618 | 69.8% |
| Internet | 180 | 20.3% |
| TV | 59 | 6.7% |
| Radio | 18 | 2.0% |
| Accessibility | 5 | 0.6% |
| Emergency | 5 | 0.6% |
Phone complaints
618 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 364 | 58.9% |
| Billing | 76 | 12.3% |
| Equipment | 44 | 7.1% |
| Availability (including rural call completion) | 38 | 6.1% |
| Interference (including signal jammers) | 35 | 5.7% |
| Number Portability (keeping your number if you change providers) | 20 | 3.2% |
| Junk Faxes | 16 | 2.6% |
| Privacy | 13 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
180 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 34.4% |
| Availability | 58 | 32.2% |
| Interference | 21 | 11.7% |
| Speed | 16 | 8.9% |
| Privacy | 13 | 7.2% |
| Equipment | 10 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
59 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 57.6% |
| Billing | 12 | 20.3% |
| Indecency | 5 | 8.5% |
| Equipment | 3 | 5.1% |
| Interference | 2 | 3.4% |
| Loud Commercials | 2 | 3.4% |
| Privacy | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.