FCC Consumer Complaints – 26 October 2023
Introduction
On Thursday, 26 October 2023, 918 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 885 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 379 complaints.
Key statistics
- Total complaints
- 918
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (379)
- Most reported state/territory
- California (105)
Where the complaints came from
On 26 October 2023, the 918 complaints recorded by the Federal Communications Commission were reported from 619 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 39 of the 48 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 11.4% |
| Texas | 78 | 8.5% |
| Illinois | 61 | 6.6% |
| Florida | 60 | 6.5% |
| New York | 58 | 6.3% |
| Alabama | 48 | 5.2% |
| New Jersey | 42 | 4.6% |
| Pennsylvania | 35 | 3.8% |
| Ohio | 34 | 3.7% |
| Washington | 29 | 3.2% |
| Other states and territories | 367 | 40.0% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 632 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 632 | 68.8% |
| Internet | 182 | 19.8% |
| TV | 76 | 8.3% |
| Radio | 18 | 2.0% |
| Accessibility | 9 | 1.0% |
| Emergency | 1 | 0.1% |
Phone complaints
632 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 379 | 60.0% |
| Billing | 68 | 10.8% |
| Availability (including rural call completion) | 55 | 8.7% |
| Equipment | 51 | 8.1% |
| Junk Faxes | 22 | 3.5% |
| Interference (including signal jammers) | 17 | 2.7% |
| Number Portability (keeping your number if you change providers) | 17 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Privacy | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 37.9% |
| Availability | 65 | 35.7% |
| Interference | 15 | 8.2% |
| Equipment | 13 | 7.1% |
| Speed | 13 | 7.1% |
| Privacy | 7 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
76 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 72.4% |
| Billing | 9 | 11.8% |
| Loud Commercials | 5 | 6.6% |
| Equipment | 3 | 3.9% |
| Indecency | 3 | 3.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.