FCC Consumer Complaints – 27 October 2023
Introduction
On Friday, 27 October 2023, the Federal Communications Commission recorded 889 consumer complaints relating to telecommunications services, this represented a decline from the 918 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 367 complaints recorded.
Key statistics
- Total complaints
- 889
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (367)
- Most reported state/territory
- California (93)
Where the complaints came from
The 889 complaints recorded on 27 October 2023 originated from 590 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 10.5% |
| Texas | 76 | 8.5% |
| New York | 60 | 6.7% |
| Florida | 50 | 5.6% |
| Illinois | 46 | 5.2% |
| Alabama | 39 | 4.4% |
| Ohio | 36 | 4.0% |
| North Carolina | 31 | 3.5% |
| Pennsylvania | 30 | 3.4% |
| Colorado | 26 | 2.9% |
| Other states and territories | 402 | 45.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 618 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 618 | 69.5% |
| Internet | 190 | 21.4% |
| TV | 58 | 6.5% |
| Radio | 13 | 1.5% |
| Accessibility | 9 | 1.0% |
| Emergency | 1 | 0.1% |
Phone complaints
618 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 367 | 59.4% |
| Billing | 88 | 14.2% |
| Availability (including rural call completion) | 59 | 9.5% |
| Equipment | 38 | 6.1% |
| Interference (including signal jammers) | 20 | 3.2% |
| Number Portability (keeping your number if you change providers) | 18 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Privacy | 7 | 1.1% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 35.8% |
| Availability | 62 | 32.6% |
| Privacy | 16 | 8.4% |
| Equipment | 15 | 7.9% |
| Interference | 15 | 7.9% |
| Speed | 14 | 7.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 50.0% |
| Billing | 19 | 32.8% |
| Indecency | 4 | 6.9% |
| Loud Commercials | 3 | 5.2% |
| Equipment | 2 | 3.4% |
| Interference | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.