FCC Consumer Complaints – 29 October 2023
Introduction
The Federal Communications Commission recorded 331 consumer complaints on 29 October 2023 relating to telecommunications services, this represented a decline from the 512 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 331
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (92)
- Most reported state/territory
- California (37)
Where the complaints came from
On 29 October 2023, the 331 complaints recorded by the Federal Communications Commission were reported from 229 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 11.2% |
| New York | 32 | 9.7% |
| Alabama | 30 | 9.1% |
| Illinois | 24 | 7.3% |
| Texas | 20 | 6.0% |
| Florida | 17 | 5.1% |
| Ohio | 17 | 5.1% |
| Georgia | 16 | 4.8% |
| Arizona | 13 | 3.9% |
| Colorado | 10 | 3.0% |
| Other states and territories | 115 | 34.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 203 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 203 | 61.3% |
| Internet | 88 | 26.6% |
| TV | 33 | 10.0% |
| Radio | 4 | 1.2% |
| Accessibility | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
203 complaints were recorded in this category, representing 61.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 92 | 45.3% |
| Billing | 31 | 15.3% |
| Equipment | 21 | 10.3% |
| Availability (including rural call completion) | 18 | 8.9% |
| Interference (including signal jammers) | 16 | 7.9% |
| Privacy | 10 | 4.9% |
| Number Portability (keeping your number if you change providers) | 9 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
| Junk Faxes | 2 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
88 complaints were recorded in this category, representing 26.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 35.2% |
| Availability | 27 | 30.7% |
| Speed | 9 | 10.2% |
| Interference | 8 | 9.1% |
| Privacy | 7 | 8.0% |
| Equipment | 6 | 6.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 60.6% |
| Billing | 5 | 15.2% |
| Indecency | 4 | 12.1% |
| Loud Commercials | 3 | 9.1% |
| Equipment | 1 | 3.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.