FCC Consumer Complaints – 30 October 2023
Introduction
A total of 850 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 October 2023, this represented an increase from the 331 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 350 complaints.
Key statistics
- Total complaints
- 850
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (350)
- Most reported state/territory
- California (110)
Where the complaints came from
A total of 850 complaints were recorded on 30 October 2023, with reports originating from 562 cities in 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 12.9% |
| Illinois | 61 | 7.2% |
| New York | 61 | 7.2% |
| Texas | 52 | 6.1% |
| Florida | 48 | 5.6% |
| Ohio | 44 | 5.2% |
| Pennsylvania | 44 | 5.2% |
| Georgia | 27 | 3.2% |
| Arizona | 26 | 3.1% |
| North Carolina | 25 | 2.9% |
| Other states and territories | 351 | 41.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 614 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 614 | 72.2% |
| Internet | 188 | 22.1% |
| TV | 33 | 3.9% |
| Radio | 10 | 1.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
614 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 350 | 57.0% |
| Billing | 71 | 11.6% |
| Availability (including rural call completion) | 60 | 9.8% |
| Equipment | 42 | 6.8% |
| Junk Faxes | 28 | 4.6% |
| Number Portability (keeping your number if you change providers) | 21 | 3.4% |
| Interference (including signal jammers) | 14 | 2.3% |
| Privacy | 13 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.0% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
188 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 37.8% |
| Availability | 65 | 34.6% |
| Speed | 16 | 8.5% |
| Interference | 14 | 7.4% |
| Privacy | 13 | 6.9% |
| Equipment | 9 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 66.7% |
| Availability | 5 | 15.2% |
| Equipment | 2 | 6.1% |
| Indecency | 2 | 6.1% |
| Interference | 2 | 6.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.