FCC Consumer Complaints – 5 November 2023
Introduction
The Federal Communications Commission recorded 362 consumer complaints on Sunday, 5 November 2023 relating to telecommunications services, this represented a decline from the 525 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 362
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (108)
- Most reported state/territory
- California (48)
Where the complaints came from
The 362 complaints recorded on 5 November 2023 were submitted from 261 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 13.3% |
| Alabama | 27 | 7.5% |
| Florida | 23 | 6.4% |
| New York | 21 | 5.8% |
| Illinois | 18 | 5.0% |
| Texas | 18 | 5.0% |
| Virginia | 17 | 4.7% |
| Pennsylvania | 16 | 4.4% |
| Massachusetts | 13 | 3.6% |
| Nevada | 11 | 3.0% |
| Other states and territories | 150 | 41.4% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 219 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 219 | 60.5% |
| Internet | 96 | 26.5% |
| TV | 34 | 9.4% |
| Radio | 7 | 1.9% |
| Accessibility | 6 | 1.7% |
Phone complaints
219 complaints were recorded in this category, representing 60.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 108 | 49.3% |
| Billing | 33 | 15.1% |
| Interference (including signal jammers) | 22 | 10.0% |
| Equipment | 20 | 9.1% |
| Availability (including rural call completion) | 12 | 5.5% |
| Privacy | 9 | 4.1% |
| Number Portability (keeping your number if you change providers) | 7 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Slamming (change of your carrier without permission) | 3 | 1.4% |
| Junk Faxes | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Interference (including signal jammers) and Equipment.
Internet complaints
96 complaints were recorded in this category, representing 26.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 38.5% |
| Billing | 31 | 32.3% |
| Speed | 9 | 9.4% |
| Equipment | 7 | 7.3% |
| Interference | 6 | 6.3% |
| Privacy | 6 | 6.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
34 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 32.4% |
| Billing | 7 | 20.6% |
| Loud Commercials | 7 | 20.6% |
| Indecency | 4 | 11.8% |
| Interference | 3 | 8.8% |
| Equipment | 1 | 2.9% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.