FCC Consumer Complaints – 6 November 2023
Introduction
On Monday, 6 November 2023, the Federal Communications Commission recorded 960 consumer complaints relating to telecommunications services, this was higher than the 362 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 420 complaints recorded.
Key statistics
- Total complaints
- 960
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (420)
- Most reported state/territory
- California (117)
Where the complaints came from
The 960 complaints recorded on 6 November 2023 were submitted from 617 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 25 of the 37 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.2% |
| Ohio | 69 | 7.2% |
| Illinois | 65 | 6.8% |
| New York | 55 | 5.7% |
| Florida | 47 | 4.9% |
| Pennsylvania | 42 | 4.4% |
| Texas | 42 | 4.4% |
| Alabama | 37 | 3.9% |
| Georgia | 32 | 3.3% |
| New Jersey | 28 | 2.9% |
| Other states and territories | 425 | 44.3% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 665 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 665 | 69.3% |
| Internet | 214 | 22.3% |
| TV | 68 | 7.1% |
| Radio | 7 | 0.7% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
665 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 420 | 63.2% |
| Billing | 73 | 11.0% |
| Availability (including rural call completion) | 68 | 10.2% |
| Equipment | 37 | 5.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.6% |
| Interference (including signal jammers) | 15 | 2.3% |
| Junk Faxes | 13 | 2.0% |
| Privacy | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
214 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 100 | 46.7% |
| Availability | 62 | 29.0% |
| Equipment | 16 | 7.5% |
| Speed | 13 | 6.1% |
| Privacy | 12 | 5.6% |
| Interference | 11 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
68 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 52.9% |
| Billing | 21 | 30.9% |
| Equipment | 4 | 5.9% |
| Indecency | 3 | 4.4% |
| Loud Commercials | 2 | 2.9% |
| Interference | 1 | 1.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.