FCC Consumer Complaints – 7 November 2023
Introduction
On 7 November 2023, 1160 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 960 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 552 complaints recorded.
Key statistics
- Total complaints
- 1160
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (552)
- Most reported state/territory
- California (124)
Where the complaints came from
The 1160 complaints recorded on 7 November 2023 were submitted from 674 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Kentucky, where Louisville accounted for 32 of the 52 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 10.7% |
| Alabama | 84 | 7.2% |
| Texas | 84 | 7.2% |
| Florida | 75 | 6.5% |
| Illinois | 59 | 5.1% |
| Kentucky | 52 | 4.5% |
| New York | 48 | 4.1% |
| Ohio | 42 | 3.6% |
| Pennsylvania | 42 | 3.6% |
| Georgia | 41 | 3.5% |
| Other states and territories | 509 | 43.9% |
Location highlight
Complaints in Kentucky were heavily concentrated in Louisville, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 837 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 837 | 72.2% |
| Internet | 208 | 17.9% |
| TV | 102 | 8.8% |
| Radio | 8 | 0.7% |
| Accessibility | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
837 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 552 | 65.9% |
| Billing | 104 | 12.4% |
| Availability (including rural call completion) | 59 | 7.0% |
| Equipment | 46 | 5.5% |
| Junk Faxes | 16 | 1.9% |
| Interference (including signal jammers) | 15 | 1.8% |
| Number Portability (keeping your number if you change providers) | 15 | 1.8% |
| Privacy | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
208 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 43.3% |
| Availability | 69 | 33.2% |
| Interference | 20 | 9.6% |
| Privacy | 11 | 5.3% |
| Equipment | 9 | 4.3% |
| Speed | 9 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
102 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 78 | 76.5% |
| Billing | 11 | 10.8% |
| Loud Commercials | 6 | 5.9% |
| Equipment | 4 | 3.9% |
| Indecency | 1 | 1.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.