FCC Consumer Complaints – 10 November 2023
Introduction
On Friday, 10 November 2023, 735 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 986 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 366 complaints.
Key statistics
- Total complaints
- 735
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (366)
- Most reported state/territory
- California (89)
Where the complaints came from
A total of 735 complaints were recorded on 10 November 2023, with reports originating from 498 cities in 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 12.1% |
| Texas | 68 | 9.3% |
| Illinois | 55 | 7.5% |
| Florida | 45 | 6.1% |
| New York | 34 | 4.6% |
| Ohio | 29 | 3.9% |
| Georgia | 24 | 3.3% |
| Massachusetts | 22 | 3.0% |
| Pennsylvania | 21 | 2.9% |
| Alabama | 20 | 2.7% |
| Other states and territories | 328 | 44.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 544 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 544 | 74.0% |
| Internet | 152 | 20.7% |
| TV | 25 | 3.4% |
| Radio | 10 | 1.4% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
544 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 366 | 67.3% |
| Billing | 71 | 13.1% |
| Equipment | 37 | 6.8% |
| Availability (including rural call completion) | 32 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.4% |
| Number Portability (keeping your number if you change providers) | 13 | 2.4% |
| Interference (including signal jammers) | 4 | 0.7% |
| Privacy | 4 | 0.7% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
152 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 42.1% |
| Availability | 48 | 31.6% |
| Interference | 13 | 8.6% |
| Speed | 13 | 8.6% |
| Privacy | 10 | 6.6% |
| Equipment | 4 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.