FCC Consumer Complaints – 11 November 2023
Introduction
On Saturday, 11 November 2023, the Federal Communications Commission recorded 458 consumer complaints relating to telecommunications services, complaint volume fell from 735 complaints the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 182 complaints.
Key statistics
- Total complaints
- 458
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (182)
- Most reported state/territory
- California (53)
Where the complaints came from
A total of 458 complaints were recorded on 11 November 2023, with reports originating from 324 cities in 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 11.6% |
| Illinois | 39 | 8.5% |
| Texas | 33 | 7.2% |
| New York | 32 | 7.0% |
| Pennsylvania | 20 | 4.4% |
| Alabama | 19 | 4.1% |
| Florida | 19 | 4.1% |
| Ohio | 16 | 3.5% |
| Massachusetts | 15 | 3.3% |
| North Carolina | 15 | 3.3% |
| Other states and territories | 197 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 299 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 299 | 65.3% |
| Internet | 98 | 21.4% |
| TV | 45 | 9.8% |
| Radio | 9 | 2.0% |
| Accessibility | 5 | 1.1% |
| Emergency | 2 | 0.4% |
Phone complaints
299 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 182 | 60.9% |
| Billing | 42 | 14.0% |
| Equipment | 22 | 7.4% |
| Availability (including rural call completion) | 17 | 5.7% |
| Number Portability (keeping your number if you change providers) | 15 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.3% |
| Privacy | 7 | 2.3% |
| Interference (including signal jammers) | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
98 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 39.8% |
| Availability | 28 | 28.6% |
| Speed | 11 | 11.2% |
| Equipment | 7 | 7.1% |
| Privacy | 7 | 7.1% |
| Interference | 6 | 6.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 55.6% |
| Indecency | 10 | 22.2% |
| Billing | 6 | 13.3% |
| Loud Commercials | 3 | 6.7% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.