FCC Consumer Complaints – 15 November 2023
Introduction
On 15 November 2023, 915 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 929 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 376 complaints.
Key statistics
- Total complaints
- 915
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (376)
- Most reported state/territory
- California (95)
Where the complaints came from
On 15 November 2023, the 915 complaints recorded by the Federal Communications Commission were reported from 592 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 74 of the 83 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 10.4% |
| Alabama | 83 | 9.1% |
| Texas | 71 | 7.8% |
| Florida | 60 | 6.6% |
| New York | 57 | 6.2% |
| Illinois | 49 | 5.4% |
| Georgia | 34 | 3.7% |
| Pennsylvania | 34 | 3.7% |
| Michigan | 28 | 3.1% |
| Massachusetts | 26 | 2.8% |
| Other states and territories | 378 | 41.3% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 601 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 65.7% |
| Internet | 178 | 19.5% |
| TV | 120 | 13.1% |
| Radio | 7 | 0.8% |
| Accessibility | 5 | 0.5% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
601 complaints were recorded in this category, representing 65.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 376 | 62.6% |
| Billing | 77 | 12.8% |
| Availability (including rural call completion) | 51 | 8.5% |
| Equipment | 40 | 6.7% |
| Number Portability (keeping your number if you change providers) | 25 | 4.2% |
| Interference (including signal jammers) | 11 | 1.8% |
| Junk Faxes | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Privacy | 6 | 1.0% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
178 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 37.6% |
| Availability | 61 | 34.3% |
| Interference | 17 | 9.6% |
| Speed | 16 | 9.0% |
| Privacy | 10 | 5.6% |
| Equipment | 7 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
120 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 88 | 73.3% |
| Billing | 17 | 14.2% |
| Loud Commercials | 6 | 5.0% |
| Equipment | 4 | 3.3% |
| Indecency | 3 | 2.5% |
| Interference | 2 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
376 complaints relating to unwanted calls were recorded on this date, accounting for 41.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 721-6387 | 5 | 1.3% |
| (509) 337-6217 | 2 | 0.5% |
| (571) 364-2861 | 2 | 0.5% |
| (572) 572-4705 | 2 | 0.5% |
| (202) 225-4901 | 1 | 0.3% |
| (202) 225-5431 | 1 | 0.3% |
| (206) 338-3214 | 1 | 0.3% |
| (208) 813-9562 | 1 | 0.3% |
| (210) 664-7128 | 1 | 0.3% |
| (212) 729-6543 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 721-6387 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.