FCC Consumer Complaints – 16 November 2023
Introduction
The Federal Communications Commission recorded 832 consumer complaints on Thursday, 16 November 2023 relating to telecommunications services, this represented a decline from the 915 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 396 complaints recorded.
Key statistics
- Total complaints
- 832
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (396)
- Most reported state/territory
- California (99)
Where the complaints came from
The 832 complaints recorded on 16 November 2023 originated from 568 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 11.9% |
| Illinois | 81 | 9.7% |
| Texas | 68 | 8.2% |
| Florida | 52 | 6.3% |
| New York | 52 | 6.3% |
| Georgia | 26 | 3.1% |
| Tennessee | 26 | 3.1% |
| Michigan | 23 | 2.8% |
| New Jersey | 23 | 2.8% |
| Pennsylvania | 23 | 2.8% |
| Other states and territories | 359 | 43.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 593 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 593 | 71.3% |
| Internet | 171 | 20.6% |
| TV | 44 | 5.3% |
| Radio | 13 | 1.6% |
| Accessibility | 6 | 0.7% |
| Request for Dispute Assistance | 4 | 0.5% |
| Broadband Story | 1 | 0.1% |
Phone complaints
593 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 396 | 66.8% |
| Billing | 71 | 12.0% |
| Availability (including rural call completion) | 35 | 5.9% |
| Equipment | 28 | 4.7% |
| Number Portability (keeping your number if you change providers) | 20 | 3.4% |
| Interference (including signal jammers) | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.9% |
| Junk Faxes | 11 | 1.9% |
| Privacy | 9 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 36.8% |
| Availability | 54 | 31.6% |
| Privacy | 15 | 8.8% |
| Speed | 15 | 8.8% |
| Equipment | 12 | 7.0% |
| Interference | 12 | 7.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 38.6% |
| Availability | 10 | 22.7% |
| Loud Commercials | 10 | 22.7% |
| Equipment | 3 | 6.8% |
| Indecency | 2 | 4.5% |
| Interference | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.