FCC Consumer Complaints – 17 November 2023
Introduction
The Federal Communications Commission recorded 844 consumer complaints on 17 November 2023 relating to telecommunications services, this was higher than the 832 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 374 complaints.
Key statistics
- Total complaints
- 844
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (374)
- Most reported state/territory
- California (101)
Where the complaints came from
The 844 complaints recorded on 17 November 2023 were submitted from 536 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 31 of the 39 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 12.0% |
| Texas | 70 | 8.3% |
| Illinois | 64 | 7.6% |
| Florida | 54 | 6.4% |
| New York | 48 | 5.7% |
| Pennsylvania | 42 | 5.0% |
| Alabama | 39 | 4.6% |
| Georgia | 34 | 4.0% |
| New Jersey | 29 | 3.4% |
| North Carolina | 27 | 3.2% |
| Other states and territories | 336 | 39.8% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 579 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 579 | 68.6% |
| Internet | 179 | 21.2% |
| TV | 72 | 8.5% |
| Radio | 10 | 1.2% |
| Accessibility | 4 | 0.5% |
Phone complaints
579 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 374 | 64.6% |
| Billing | 63 | 10.9% |
| Availability (including rural call completion) | 41 | 7.1% |
| Equipment | 37 | 6.4% |
| Number Portability (keeping your number if you change providers) | 24 | 4.1% |
| Privacy | 14 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.1% |
| Interference (including signal jammers) | 10 | 1.7% |
| Junk Faxes | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 34.1% |
| Billing | 55 | 30.7% |
| Speed | 20 | 11.2% |
| Equipment | 18 | 10.1% |
| Interference | 15 | 8.4% |
| Privacy | 10 | 5.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 61.1% |
| Billing | 13 | 18.1% |
| Loud Commercials | 5 | 6.9% |
| Equipment | 4 | 5.6% |
| Indecency | 2 | 2.8% |
| Interference | 2 | 2.8% |
| Privacy | 2 | 2.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 374 complaints relating to unwanted calls on this date, representing 44.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (361) 337-2991 | 7 | 1.9% |
| (201) 778-0549 | 2 | 0.5% |
| (331) 771-6282 | 2 | 0.5% |
| (609) 667-0446 | 2 | 0.5% |
| (855) 418-9359 | 2 | 0.5% |
| (201) 636-7136 | 1 | 0.3% |
| (202) 861-0737 | 1 | 0.3% |
| (209) 227-6447 | 1 | 0.3% |
| (209) 317-0376 | 1 | 0.3% |
| (209) 773-0761 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (361) 337-2991 | 6 | 1.6% |
| (201) 778-0549 | 2 | 0.5% |
| (755) 503-6503 | 2 | 0.5% |
| (855) 418-9359 | 2 | 0.5% |
| (201) 636-7136 | 1 | 0.3% |
| (202) 301-4192 | 1 | 0.3% |
| (203) 282-0041 | 1 | 0.3% |
| (203) 612-5462 | 1 | 0.3% |
| (209) 227-6447 | 1 | 0.3% |
| (209) 317-0376 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (361) 337-2991 stood out as the most frequently reported business contact number.
- (361) 337-2991 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.