FCC Consumer Complaints – 18 November 2023
Introduction
On 18 November 2023, the Federal Communications Commission recorded 467 consumer complaints relating to telecommunications services, this was lower than the 844 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 182 complaints recorded.
Key statistics
- Total complaints
- 467
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (182)
- Most reported state/territory
- California (60)
Where the complaints came from
The 467 complaints recorded on 18 November 2023 were submitted from 321 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 12.8% |
| Illinois | 37 | 7.9% |
| Florida | 32 | 6.9% |
| Texas | 30 | 6.4% |
| Alabama | 26 | 5.6% |
| New York | 20 | 4.3% |
| Tennessee | 19 | 4.1% |
| Indiana | 18 | 3.9% |
| New Jersey | 16 | 3.4% |
| Colorado | 15 | 3.2% |
| Other states and territories | 194 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 297 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 297 | 63.6% |
| Internet | 101 | 21.6% |
| TV | 48 | 10.3% |
| Radio | 11 | 2.4% |
| Accessibility | 8 | 1.7% |
| Emergency | 2 | 0.4% |
Phone complaints
297 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 182 | 61.3% |
| Billing | 47 | 15.8% |
| Equipment | 20 | 6.7% |
| Availability (including rural call completion) | 18 | 6.1% |
| Number Portability (keeping your number if you change providers) | 13 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.0% |
| Interference (including signal jammers) | 5 | 1.7% |
| Privacy | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
101 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 36.6% |
| Availability | 30 | 29.7% |
| Interference | 11 | 10.9% |
| Equipment | 8 | 7.9% |
| Speed | 8 | 7.9% |
| Privacy | 7 | 6.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 54.2% |
| Loud Commercials | 8 | 16.7% |
| Billing | 7 | 14.6% |
| Indecency | 3 | 6.3% |
| Equipment | 2 | 4.2% |
| Interference | 2 | 4.2% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.