FCC Consumer Complaints – 19 November 2023
Introduction
On 19 November 2023, 345 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 467 complaints the day before. The complaints came from 44 states and territories, with California recording the largest share of reports at 58 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 345
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (106)
- Most reported state/territory
- California (58)
Where the complaints came from
On 19 November 2023, the 345 complaints recorded by the Federal Communications Commission were reported from 252 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 16.8% |
| New York | 25 | 7.2% |
| Florida | 24 | 7.0% |
| Texas | 24 | 7.0% |
| Pennsylvania | 17 | 4.9% |
| Colorado | 14 | 4.1% |
| Illinois | 12 | 3.5% |
| Tennessee | 12 | 3.5% |
| New Jersey | 11 | 3.2% |
| Georgia | 10 | 2.9% |
| Other states and territories | 138 | 40.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 188 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 188 | 54.5% |
| Internet | 105 | 30.4% |
| TV | 35 | 10.1% |
| Radio | 14 | 4.1% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
188 complaints were recorded in this category, representing 54.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 106 | 56.4% |
| Availability (including rural call completion) | 23 | 12.2% |
| Billing | 22 | 11.7% |
| Equipment | 19 | 10.1% |
| Number Portability (keeping your number if you change providers) | 6 | 3.2% |
| Privacy | 5 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.1% |
| Interference (including signal jammers) | 1 | 0.5% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
105 complaints were recorded in this category, representing 30.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 39.0% |
| Availability | 26 | 24.8% |
| Speed | 13 | 12.4% |
| Interference | 12 | 11.4% |
| Privacy | 9 | 8.6% |
| Equipment | 4 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 34.3% |
| Billing | 5 | 14.3% |
| Indecency | 5 | 14.3% |
| Loud Commercials | 5 | 14.3% |
| Privacy | 4 | 11.4% |
| Equipment | 2 | 5.7% |
| Interference | 2 | 5.7% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.