FCC Consumer Complaints – 20 November 2023
Introduction
On 20 November 2023, the Federal Communications Commission recorded 806 consumer complaints relating to telecommunications services, this represented an increase from the 345 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 806
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (307)
- Most reported state/territory
- California (88)
Where the complaints came from
The 806 complaints recorded on 20 November 2023 were submitted from 551 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 38 of the 45 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 10.9% |
| Illinois | 61 | 7.6% |
| New York | 55 | 6.8% |
| Florida | 54 | 6.7% |
| Texas | 53 | 6.6% |
| Alabama | 45 | 5.6% |
| New Jersey | 34 | 4.2% |
| Ohio | 24 | 3.0% |
| Georgia | 22 | 2.7% |
| Michigan | 22 | 2.7% |
| Other states and territories | 347 | 43.1% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 542 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 542 | 67.2% |
| Internet | 147 | 18.2% |
| TV | 90 | 11.2% |
| Radio | 22 | 2.7% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
542 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 307 | 56.6% |
| Billing | 79 | 14.6% |
| Availability (including rural call completion) | 45 | 8.3% |
| Equipment | 34 | 6.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.9% |
| Junk Faxes | 20 | 3.7% |
| Privacy | 16 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.2% |
| Interference (including signal jammers) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 34.0% |
| Availability | 47 | 32.0% |
| Interference | 16 | 10.9% |
| Speed | 14 | 9.5% |
| Equipment | 10 | 6.8% |
| Privacy | 10 | 6.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 53.3% |
| Billing | 28 | 31.1% |
| Loud Commercials | 5 | 5.6% |
| Indecency | 4 | 4.4% |
| Interference | 3 | 3.3% |
| Equipment | 1 | 1.1% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.