FCC Consumer Complaints – 21 November 2023
Introduction
On 21 November 2023, 890 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 806 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 890
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (347)
- Most reported state/territory
- California (85)
Where the complaints came from
On 21 November 2023, the 890 complaints recorded by the Federal Communications Commission were reported from 584 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 9.6% |
| Texas | 70 | 7.9% |
| New York | 57 | 6.4% |
| Florida | 47 | 5.3% |
| Illinois | 47 | 5.3% |
| New Jersey | 44 | 4.9% |
| Washington | 44 | 4.9% |
| Pennsylvania | 39 | 4.4% |
| Ohio | 36 | 4.0% |
| Alabama | 28 | 3.1% |
| Other states and territories | 390 | 43.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 615 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 615 | 69.1% |
| Internet | 167 | 18.8% |
| TV | 68 | 7.6% |
| Radio | 26 | 2.9% |
| Request for Dispute Assistance | 10 | 1.1% |
| Accessibility | 4 | 0.4% |
Phone complaints
615 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 347 | 56.4% |
| Billing | 101 | 16.4% |
| Availability (including rural call completion) | 57 | 9.3% |
| Equipment | 34 | 5.5% |
| Junk Faxes | 30 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.6% |
| Number Portability (keeping your number if you change providers) | 13 | 2.1% |
| Interference (including signal jammers) | 8 | 1.3% |
| Privacy | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
167 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 39.5% |
| Availability | 57 | 34.1% |
| Interference | 15 | 9.0% |
| Equipment | 11 | 6.6% |
| Speed | 11 | 6.6% |
| Privacy | 7 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
68 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 39.7% |
| Billing | 18 | 26.5% |
| Loud Commercials | 13 | 19.1% |
| Indecency | 4 | 5.9% |
| Interference | 4 | 5.9% |
| Equipment | 2 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.