FCC Consumer Complaints – 22 November 2023
Introduction
A total of 742 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 22 November 2023, complaint volume fell from 890 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 350 complaints recorded.
Key statistics
- Total complaints
- 742
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (350)
- Most reported state/territory
- California (85)
Where the complaints came from
A total of 742 complaints were recorded on 22 November 2023, with reports originating from 468 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Massachusetts, where Hull accounted for 35 of the 49 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 11.5% |
| Texas | 53 | 7.1% |
| Massachusetts | 49 | 6.6% |
| Florida | 48 | 6.5% |
| Washington | 47 | 6.3% |
| New York | 37 | 5.0% |
| Alabama | 32 | 4.3% |
| Illinois | 25 | 3.4% |
| Georgia | 24 | 3.2% |
| Indiana | 24 | 3.2% |
| Other states and territories | 318 | 42.9% |
Location highlight
Hull accounted for the majority of complaints recorded in Massachusetts.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 529 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 529 | 71.3% |
| Internet | 150 | 20.2% |
| TV | 48 | 6.5% |
| Radio | 11 | 1.5% |
| Accessibility | 2 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
529 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 350 | 66.2% |
| Billing | 55 | 10.4% |
| Availability (including rural call completion) | 47 | 8.9% |
| Equipment | 34 | 6.4% |
| Number Portability (keeping your number if you change providers) | 20 | 3.8% |
| Privacy | 9 | 1.7% |
| Interference (including signal jammers) | 8 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
| Junk Faxes | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
150 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 38.7% |
| Availability | 51 | 34.0% |
| Equipment | 13 | 8.7% |
| Interference | 12 | 8.0% |
| Privacy | 9 | 6.0% |
| Speed | 7 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 50.0% |
| Billing | 10 | 20.8% |
| Interference | 5 | 10.4% |
| Indecency | 4 | 8.3% |
| Loud Commercials | 4 | 8.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.