FCC Consumer Complaints – 23 November 2023
Introduction
On Thursday, 23 November 2023, 284 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 742 complaints the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 284
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (72)
- Most reported state/territory
- California (38)
Where the complaints came from
The 284 complaints recorded on 23 November 2023 were submitted from 210 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 13.4% |
| Alabama | 22 | 7.7% |
| Texas | 16 | 5.6% |
| Illinois | 14 | 4.9% |
| New Jersey | 14 | 4.9% |
| Florida | 13 | 4.6% |
| North Carolina | 13 | 4.6% |
| New York | 11 | 3.9% |
| Washington | 10 | 3.5% |
| Pennsylvania | 9 | 3.2% |
| Other states and territories | 124 | 43.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 23 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 153 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 153 | 53.9% |
| Internet | 74 | 26.1% |
| TV | 48 | 16.9% |
| Radio | 6 | 2.1% |
| Request for Dispute Assistance | 3 | 1.1% |
Phone complaints
153 complaints were recorded in this category, representing 53.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 72 | 47.1% |
| Billing | 20 | 13.1% |
| Equipment | 19 | 12.4% |
| Availability (including rural call completion) | 17 | 11.1% |
| Number Portability (keeping your number if you change providers) | 7 | 4.6% |
| Interference (including signal jammers) | 6 | 3.9% |
| Privacy | 6 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.3% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
74 complaints were recorded in this category, representing 26.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 28.4% |
| Availability | 19 | 25.7% |
| Interference | 10 | 13.5% |
| Privacy | 10 | 13.5% |
| Equipment | 9 | 12.2% |
| Speed | 5 | 6.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
TV complaints
48 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 47.9% |
| Indecency | 9 | 18.8% |
| Loud Commercials | 8 | 16.7% |
| Billing | 4 | 8.3% |
| Interference | 3 | 6.3% |
| Equipment | 1 | 2.1% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.