FCC Consumer Complaints – 24 November 2023
Introduction
The Federal Communications Commission recorded 482 consumer complaints on 24 November 2023 relating to telecommunications services, complaint volume increased from 284 complaints the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 482
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (184)
- Most reported state/territory
- California (53)
Where the complaints came from
On 24 November 2023, the 482 complaints recorded by the Federal Communications Commission were reported from 338 cities across 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 11.0% |
| Illinois | 39 | 8.1% |
| Texas | 38 | 7.9% |
| Florida | 36 | 7.5% |
| New York | 36 | 7.5% |
| Ohio | 27 | 5.6% |
| Pennsylvania | 26 | 5.4% |
| Alabama | 25 | 5.2% |
| Georgia | 16 | 3.3% |
| New Jersey | 14 | 2.9% |
| Other states and territories | 172 | 35.7% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 322 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 322 | 66.8% |
| Internet | 104 | 21.6% |
| TV | 37 | 7.7% |
| Radio | 17 | 3.5% |
| Accessibility | 2 | 0.4% |
Phone complaints
322 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 184 | 57.1% |
| Billing | 46 | 14.3% |
| Availability (including rural call completion) | 31 | 9.6% |
| Number Portability (keeping your number if you change providers) | 25 | 7.8% |
| Equipment | 18 | 5.6% |
| Privacy | 8 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.2% |
| Interference (including signal jammers) | 3 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
104 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 42.3% |
| Availability | 28 | 26.9% |
| Interference | 11 | 10.6% |
| Privacy | 11 | 10.6% |
| Equipment | 6 | 5.8% |
| Speed | 4 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 67.6% |
| Billing | 7 | 18.9% |
| Equipment | 1 | 2.7% |
| Indecency | 1 | 2.7% |
| Interference | 1 | 2.7% |
| Loud Commercials | 1 | 2.7% |
| Privacy | 1 | 2.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.