FCC Consumer Complaints – 25 November 2023
Introduction
On Saturday, 25 November 2023, 417 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 482 complaints recorded the previous day. The complaints came from 45 states and territories, with Illinois reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 175 complaints.
Key statistics
- Total complaints
- 417
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (175)
- Most reported state/territory
- Illinois (56)
Where the complaints came from
The 417 complaints recorded on 25 November 2023 originated from 304 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. Despite the overall distribution, a notable concentration at the city level was observed in Illinois, where Clinton accounted for 38 of the 56 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Illinois | 56 | 13.4% |
| California | 47 | 11.3% |
| Texas | 38 | 9.1% |
| Washington | 25 | 6.0% |
| Florida | 24 | 5.8% |
| Pennsylvania | 20 | 4.8% |
| New York | 17 | 4.1% |
| New Jersey | 14 | 3.4% |
| Georgia | 12 | 2.9% |
| Maryland | 11 | 2.6% |
| Other states and territories | 153 | 36.7% |
Location highlight
A large share of complaints in Illinois originated from Clinton, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 280 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 280 | 67.1% |
| Internet | 98 | 23.5% |
| TV | 27 | 6.5% |
| Radio | 8 | 1.9% |
| Accessibility | 3 | 0.7% |
| Emergency | 1 | 0.2% |
Phone complaints
280 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 175 | 62.5% |
| Billing | 33 | 11.8% |
| Equipment | 28 | 10.0% |
| Availability (including rural call completion) | 26 | 9.3% |
| Number Portability (keeping your number if you change providers) | 9 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Interference (including signal jammers) | 3 | 1.1% |
| Privacy | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
98 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 43.9% |
| Availability | 29 | 29.6% |
| Equipment | 8 | 8.2% |
| Interference | 7 | 7.1% |
| Privacy | 7 | 7.1% |
| Speed | 4 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 175 complaints relating to unwanted calls were recorded on this date, representing 42% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 435-4428 | 5 | 2.9% |
| (206) 764-8126 | 1 | 0.6% |
| (207) 830-2421 | 1 | 0.6% |
| (253) 533-9364 | 1 | 0.6% |
| (310) 708-6246 | 1 | 0.6% |
| (316) 775-4917 | 1 | 0.6% |
| (330) 537-2237 | 1 | 0.6% |
| (346) 532-3241 | 1 | 0.6% |
| (361) 337-3025 | 1 | 0.6% |
| (404) 360-9098 | 1 | 0.6% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 435-4428 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.