FCC Consumer Complaints – 26 November 2023
Introduction
A total of 343 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 November 2023, complaint volume fell from 417 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 343
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (33)
Where the complaints came from
Reports recorded on 26 November 2023 show 343 complaints originating from 255 cities across 48 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 9.6% |
| Alabama | 26 | 7.6% |
| New York | 24 | 7.0% |
| Texas | 24 | 7.0% |
| Florida | 23 | 6.7% |
| Illinois | 23 | 6.7% |
| Virginia | 15 | 4.4% |
| Georgia | 13 | 3.8% |
| Washington | 11 | 3.2% |
| North Carolina | 10 | 2.9% |
| Other states and territories | 141 | 41.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 187 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 187 | 54.5% |
| Internet | 86 | 25.1% |
| TV | 55 | 16.0% |
| Radio | 9 | 2.6% |
| Accessibility | 3 | 0.9% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
187 complaints were recorded in this category, representing 54.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 47.1% |
| Billing | 30 | 16.0% |
| Equipment | 25 | 13.4% |
| Availability (including rural call completion) | 19 | 10.2% |
| Number Portability (keeping your number if you change providers) | 12 | 6.4% |
| Privacy | 6 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.1% |
| Interference (including signal jammers) | 3 | 1.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
86 complaints were recorded in this category, representing 25.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.0% |
| Availability | 24 | 27.9% |
| Interference | 14 | 16.3% |
| Privacy | 10 | 11.6% |
| Speed | 4 | 4.7% |
| Equipment | 3 | 3.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 50.9% |
| Billing | 12 | 21.8% |
| Loud Commercials | 6 | 10.9% |
| Indecency | 4 | 7.3% |
| Interference | 4 | 7.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.