FCC Consumer Complaints – 27 November 2023
Introduction
A total of 836 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 27 November 2023, this represented an increase from the 343 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 836
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (318)
- Most reported state/territory
- California (94)
Where the complaints came from
The 836 complaints recorded on 27 November 2023 originated from 574 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 11.2% |
| Texas | 82 | 9.8% |
| Illinois | 58 | 6.9% |
| New York | 46 | 5.5% |
| Florida | 45 | 5.4% |
| Alabama | 29 | 3.5% |
| Georgia | 27 | 3.2% |
| Pennsylvania | 27 | 3.2% |
| Washington | 27 | 3.2% |
| North Carolina | 25 | 3.0% |
| Other states and territories | 375 | 44.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 68 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 559 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 559 | 66.9% |
| Internet | 189 | 22.6% |
| TV | 72 | 8.6% |
| Radio | 9 | 1.1% |
| Accessibility | 6 | 0.7% |
| Emergency | 1 | 0.1% |
Phone complaints
559 complaints were recorded in this category, representing 66.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 318 | 56.9% |
| Billing | 97 | 17.4% |
| Availability (including rural call completion) | 61 | 10.9% |
| Equipment | 36 | 6.4% |
| Number Portability (keeping your number if you change providers) | 14 | 2.5% |
| Interference (including signal jammers) | 12 | 2.1% |
| Privacy | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Junk Faxes | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
189 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 40.2% |
| Availability | 68 | 36.0% |
| Equipment | 16 | 8.5% |
| Speed | 12 | 6.3% |
| Interference | 11 | 5.8% |
| Privacy | 6 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
72 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 43.1% |
| Billing | 23 | 31.9% |
| Indecency | 6 | 8.3% |
| Loud Commercials | 6 | 8.3% |
| Equipment | 3 | 4.2% |
| Interference | 2 | 2.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.