FCC Consumer Complaints – 28 November 2023
Introduction
On 28 November 2023, the Federal Communications Commission recorded 939 consumer complaints relating to telecommunications services, complaint volume increased from 836 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 396 complaints recorded.
Key statistics
- Total complaints
- 939
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (396)
- Most reported state/territory
- California (108)
Where the complaints came from
The 939 complaints recorded on 28 November 2023 were submitted from 647 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 31 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 11.5% |
| Illinois | 74 | 7.9% |
| Florida | 59 | 6.3% |
| Texas | 58 | 6.2% |
| New York | 43 | 4.6% |
| Pennsylvania | 37 | 3.9% |
| Ohio | 34 | 3.6% |
| Georgia | 32 | 3.4% |
| Alabama | 31 | 3.3% |
| Washington | 31 | 3.3% |
| Other states and territories | 429 | 45.7% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 641 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 641 | 68.3% |
| Internet | 205 | 21.8% |
| TV | 65 | 6.9% |
| Radio | 18 | 1.9% |
| Request for Dispute Assistance | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
641 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 396 | 61.8% |
| Billing | 67 | 10.5% |
| Availability (including rural call completion) | 66 | 10.3% |
| Equipment | 42 | 6.6% |
| Number Portability (keeping your number if you change providers) | 21 | 3.3% |
| Junk Faxes | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Privacy | 12 | 1.9% |
| Interference (including signal jammers) | 9 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
205 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 41.5% |
| Availability | 58 | 28.3% |
| Interference | 21 | 10.2% |
| Speed | 16 | 7.8% |
| Equipment | 15 | 7.3% |
| Privacy | 10 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 49.2% |
| Billing | 18 | 27.7% |
| Loud Commercials | 8 | 12.3% |
| Indecency | 4 | 6.2% |
| Equipment | 1 | 1.5% |
| Interference | 1 | 1.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
396 complaints relating to unwanted calls were recorded on this date, accounting for 42.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 435-4428 | 6 | 1.5% |
| (888) 721-6387 | 5 | 1.3% |
| (855) 673-4516 | 3 | 0.8% |
| (713) 874-8150 | 2 | 0.5% |
| (855) 649-4287 | 2 | 0.5% |
| (888) 887-3134 | 2 | 0.5% |
| (980) 553-7277 | 2 | 0.5% |
| (206) 895-7110 | 1 | 0.3% |
| (208) 718-9654 | 1 | 0.3% |
| (209) 353-4549 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 435-4428 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.